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RETURN POLICY
for www.hopext.com

Return Policy

 

RETURN POLICY

Last updated July 22, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Hope Mfg.

Attn: Returns

38763 Fruitland Mesa rd.  

Crawford, CO 81415  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

        

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

833-223-4673 

hopemfgstore@gmail.com 

Cancellation Policy

If for some reason you need to cancel your order you must notify our office within 2 hours of placing your order.  Please contact us during normal business hours at:

(M-F 9am-5pm MST)

Phone: 833-223-4673

Email: hopemfgstore@gmail.com

If you contact us after 2 hours of placing your order we will do everything in our power to cancel the order. But we cannot guarantee we will get to it before it ships.  

Refunds on cancelled orders can take up to 14 days to process.

 

Shipping Policy

All orders ship via United States Post office. Please allow up to 2 days for your order to ship. Orders typically arrive 3-5 days from date of order.  Your shipping address must be approved by the USPS.  If the address you provide results in a delay or return we are not responsible and you may have to pay additional shipping charges.